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Return Policy

Thank you for shopping at LBL. We hope you love what you've ordered!

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. Please don't hesitate to contact us. We will try our best to meet your request. Email:support@lblmens.com

If you decide to cancel the order, please reply to the order confirmation email within 48 hours of purchase. If you didn't receive the email, simply email:Support@lblmens.com for the cancellation.

You have 14 days to decide if an item is right for you. If you would like to return or exchange the item, please contact us within 14 days of delivery.

We're responsible for re-sending a replacement at our expense or refund in full the original product price and its shipping if wrong item/size/color or defective/damaged item has been sent. Damaged, defective, or incorrect items must be reported within 14 days of delivery. Please note that LBL is not responsible for the packages that may be lost or stolen after delivery.

All shipping fees to return the item, and the original shipping fees, are non-refundable for the following cases:

  • Incorrect order(size of item):If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange.If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable. 
  • Unwanted item:If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 14 days of receiving the product for return.
  • Wrong shipping address provided: If the customers put incomplete address or wrong address, they're responsible for the order lost, and we don't refund the order.
  • Any parcels returned to us due to the customer refusing to pay customs charges/taxes, full refund is not acceptable. We only accept 20% refund of the order in this case. For orders we help to pay the taxes (either import or export taxed), we only accept 40% refund of the order.

Return Process:

  1. Please contact us and indicate the return reason, along with your order number. For defective, incorrect items, please send us a picture of the problem.
  2. We do not provide prepaid return labels and you are responsible for covering shipping costs to return. 
  3. Most returns are processed within 5 business days after we receive your package.

Note: Please do not send your return to the address on your package. That is not our return address. Customers couldn't get the refund if they send over the package to the address on the package.